Custom design for your Wi-Fi equipment

Hidden routers leads to poor Wi-Fi

At Tilgin, we know that routers are considered an eyesore, and for many, the easiest solution is to hide them away from plain view – behind or underneath furniture or inside a cabinet, for example. But hiding the router like this will likely block Wi-Fi signals, leading to poor coverageYour end customer typically can’t differentiate between “bad Wi-Fi” and “bad Internet” and the customer experience of you as an operator is therefore negatively impacted by the poor Wi-Fi quality. It also leads to added pressure on your customer support. Ultimately, this may even have a negative effect on churn, when customers turn to other operators in the hopes that they will provide “better Internet” 

 

Keeping customers curious

Offering different designs for your Wi-Fi equipment is a way to: 

  • Lower churn 
  • Increase customer satisfaction 
  • Stand out in the crowd and separate you from your key competitors 
  • Keep customers curious to see what comes next 

Your router as a design statement

An effective way of getting end users to not hide their Wi-Fi equipment is to offer appealing designs, that make them want to place their equipment where it can be seen. As a result, the Wi-Fi experience will also be improved, as signals can be distributed freely. Routers can be designed to fit the décor of the house or as novelty items – only the imagination sets the limit. To offer different design options increases the customers positive perception of your operator brand and positions you as an innovator rather than a follower. It’s also a way for your company to express your thoughts and vision through design.  

An innovative custom design case

Hong Kong Broadband Network (HKBN) uses Disney-themed routers to get families in Hong Kong to place their Wi-Fi equipment in plain view. Read our software partner Seliro’s customer case to learn more about how HKBN successfully launched their Disney-themed designs.  

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Software and solutions for the connected home

SDK

Interested in bringing additional applications to market? With the use of our SDK you can add incremental revenue to your solutions offering, provide your customers with more services and achieve better customer stickiness.

Mesh Wi-Fi

Mesh Wi-Fi is a scalable and self-configuring Wi-Fi solution that eradicates dead zones and offers seamless wireless roaming for the end user. Offering managed mesh Wi-Fi helps you meet customer expectations and differentiates you from your competitors.

Custom Design

Express your thoughts and vision by choosing a design that is uniquely tailored to you. Offer great customer experience by not only providing outstanding technical solutions, but through your own designs.
The options are limitless.