On-Site Support Normally Tilgin Solutions is supporting all customers remotely, but this specific service element, “on-site support”, makes it possible for a consultant to support the customer on their premises. If for any reason a customer requires temporary local support (on-site) Tilgin Solutions can provide such assistance. Again such service will be highly customized and based upon unique demands from case to case. With Local Support, customers are assisted by a dedicated Tilgin Solutions consultant working at the requested site, side-by-side with the customer personnel for a specific purpose and dedicated time. In relation to the on-site engineer(s), Tilgin Solutions will always support the customer remotely from the Professional Services team located in Sweden.