Support Services Tilgin’s new Support Service portfolio enables increased flexibility in service levels which gives the customer a possibility to choose higher or lower service levels depending on their need. The four different service packages (Silver, Gold, Platinum and Stretch), start from the most basic support to a support level where Tilgin takes over a large part of the customer responsibility, for the support obligations, and by that to a large extent reduces the customer risk. By contracting the Support Services the customer will gain benefits and values, notably the following areas: Reduced operational cost – cost efficiency Risk mitigation Improved network performance Access to competence Tilgin’s Support Service portfolio gives a flexible and reliable set-up, which will be delivered by the persons who designed and developed the products included. The service package consists of a wide range of basic elements. Optional parts can be included as you see fit.